We can now offer early morning appointments with various Doctors. 07:00 onwards, Wednesday, Thursday and Friday. All other Doctors start from 08:30.
For information about other Extended Access appointments available locally please click here
The telephones are switched to emergency service only from 12:00 to 13:30. Access to reception is available in the case of a medical emergency but patients should be aware that there is often not a doctor present at this time so in a real emergency – severe chest or abdominal pain, deep cuts etc. patients should go directly to the accident and emergency department at Luton and Dunstable Hospital.
When the practice is closed, our telephone answer phone system will ask you to hang up and dial 111, which is the service we use for the out-of-hours doctor.
By telephoning 111 you will speak to a call handler who can put you in contact with a doctor or nurse who will triage your medical requirements. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
As part of the Local Health Community the practice has been given support for protected learning time for the doctors, nurses and all staff members. When a protected learning date is scheduled the Practice switches over to the Deputising Service whereby calls are answered. Protected Learning is usually from 12:00 mid-day until 16:30 when normal services resume. Notices are put up in advance for these sessions. The telephone message is also changed and directs patients to the necessary service.
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